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Reception - Picture of Emarald Hotel, New Delhi

Photo: Reception

From Review : Avoid at any cost of Emarald Hotel
Reception
Very handy for Delhi Railway Station
Desastroso
Desastroso
Desastroso
Desastroso
Aadhes wrote a review Apr 2018
Colombo, Sri Lanka2,446 contributions481 helpful votes
+1
1.0 of 5 bubbles
We came here after a long travel, the person in the front desk treated us very shabbily even though we had a booking through a very reputed agency. We have informed them about our requirement of clean and quite room but we got a dirty and noisy room. There is a railway station
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Date of stay: February 2018
Response from Thomas M, Guest Relations Manager at Emarald Hotel
Responded 18 Apr 2018
Dear Sir Thanks for your valuable feedback and we are sorry for the inconvenience cause to you, may be this is to explain our Hotel has been fully sound proofed but you know the train sound little bit came from outside, and towels and bed sheets has been dry cleaning for every day from our side, and wifi ,we will be provided to guest from free and 20 Mbps speed, maybe some technical problems your system has been not worked, we will be provided to Buffet breakfast every days in buffet area, but this is in basement , may be you have feel some uncomfortable. Any way we will be sorry for the inconvenience cause to you, and we will be hope treat for you in next time very good manner and very good service from our side without any compliant. and we will sure take necessary action from your disappointment reasons.once again sorry for the inconvenience.
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