Dear Mr. Sudhir, Namaskar! Greetings from The LaLiT Mumbai and we thank you for your continued support and patronage. On behalf of my entire team I submit my sincere apologies and regret the grave inconvenience caused to your good self during your recent stay at our Hotel. We have duly noted your feedback with regards to transportation issues. I would be personally addressing and correcting all such quality and service related defects. We take pride in serving our guests and remain committed to our core hospitality principles. We trust the rest of the services received were up to your satisfaction and if I can be of any further assistance please do not hesitate to contact me. It would be our honour and privilege to welcome you back as our special guest and would be more than eager and happy to service you with absolute assurance of a better experience and fond memories. Regards, Manish Sodhi General Manager The Lalit Mumbai