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From Review : Great weekend stay !! of JW Marriott Mumbai Juhu
Great weekend stay !!
Best Hotel/ Resort in Mumbai
Sunday Brunch at The Lotus Cafe - food redefined
Excellent hotel
Super Crowded Luxury at the JWM Juhu
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JW MarriottUS$154
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BalkrishnaShroff wrote a review May 2019
Mumbai, India16,286 contributions1,054 helpful vote
It is located right on Juhu Beach, one of the best location in Mumbai, with excellent view of Arabian Sea. Being a Club Marriott member, I utilized my free night stay on a weekend. The check-in was very smooth. Alpa at front desk was very helpful. She not only gave me an early
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Date of stay: April 2019
Response from Sharad_JWMM, General Manager at JW Marriott Mumbai Juhu
Responded 5 May 2019
Dear TripAdvisor Member, Thank you for taking the time to review us on trip Advisor. We really value your feedback offered to us. It is with much regret that I read of this unsatisfactory experience of yours and please accept my sincere apologies for the same. We sincerely believe that it is only by accepting and working on constructive feedback from our guests that we can achieve the highest levels of service that we aspire towards. Your experience is certainly not representative of the care and service we strive to provide for our guests at J W Marriott Mumbai Juhu and I will follow this up to avoid any repetition of your poor experience in the future. I have also noted you positive feedback and thank you for sharing that too. It has been my pleasure to convey your compliments to Alpa, Shabaz and Abhishek . Positive recognition is a tremendous source of motivation to us and I am certain this will encourage him to continue excelling in his field. I do hope that in time you will allow us the opportunity to make amends and restore your faith in our hotel. Warm Regards, Sharad Puri General Manager
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