Dear Guest, We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business. We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards, Team Crossroad..