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Shower - Picture of Resort De Crossroads, Calangute

Photo: Shower

From Review : To the management: Replace your staff on reception of Resort De Crossroads
To the management: Replace your staff on reception
To the management: Replace your staff on reception
To the management: Replace your staff on reception
Muddy Water Color
Bathroom fittings
Bathroom fittings turn upside down for hot water
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Mark K wrote a review Nov 2016
5 contributions6 helpful votes
+1
Apparently housekeepers cleaned the entire room but "forgot" to change the bedsheets and quilt covers which we found out after check in. Reception staff is really bad. I mean really bad. No water or toilet paper in the room. Really need to do some maintenance in the rooms.
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Date of stay: November 2016
Response from RahiHotels, Guest Relations Manager at Resort De Crossroads
Responded 18 Apr 2017
Dear Guest, We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business. We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards, Team Crossroad..
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