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Shower - Picture of Embassy Suites by Hilton Montgomery Hotel & Conference Center

Photo: Shower

From Review : Dirty hotel and poor management!!!! of Embassy Suites by Hilton Montgomery Hotel & Conference Center
Dirty hotel and poor management!!!!
DISCUSTING!!
DISCUSTING!!
DISCUSTING!!
Needs work
This mold was in the shower on the ceiling. Housekeeping never cleaned room while I was there.
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lee w wrote a review Jul 2016
9 contributions3 helpful votes
+1
So first impressions to me are sometimes the most important when going somewhere new and my first impression of this hotel was not good. This hotel had valet service where you go to check in and upon arriving I was stopped by one of them who was practically demanding my keys
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Date of stay: July 2016
Response from Adam S, Manager at Embassy Suites by Hilton Montgomery Hotel & Conference Center
Responded 30 Jul 2016
Dear lee w, I am sorry to hear of all of the problems that you experienced during your stay. I have shared your comments with the valet manager and he has addressed his team about this matter. In regards to the pool, due to an unfortunate action by another guest that created an unsafe environment, we were forced to close it to clean as we would not want to put any of our guests in danger. I am happy to discuss this matter with your further if you would like to reach out to me at your convenience. Sincerely, Adam Schaffer Assistant General Manager
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