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Check in process quite slow.. Only one customer before me but needed to wait more than 15 mins . Must choose room with river view. Location is great . There are at least two shopping mall nearby. Pillow too soft . Staffs are friendly .
Date of stay: December 2015
Response from Stella G, Manager at Pudong Shangri-La, Shanghai
Responded 27 Dec 2015
Dear G C， Thank you for choosing the Pudong Shangri-La for your visit to Shanghai. I appreciate you taking the time to review us on TripAdvisor. I am delighted you overall had a good stay with us, I will address the issue with our Front office directly to ensure an improved experience for your next visit. I look forward to the opportunity to welcome you back to the Pudong Shangri-La in the very near future. Warmest regards, Stella Gu Director of Communications
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