Dear HK_Traveller05, Thank you so much for your time sharing your candid comments with other travelers on Tripadvisor. It’s great to know you preferred the hotel design and enjoy your stay overall, but we do sincerely apologize for the negative experiences and thank you very much for your kind understand. Your valuable feedbacks have been passed to the management team so we can look into this further. We do hope to welcome you back to see you again soon. All the best, Shanghai Marriott Hotel Parkview