Thank you for your review of your recent stay at our hotel. At DoubleTree by Hilton Cariari San Jose, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. We appreciate your feedback and we’ll keep it in mind as we work to make our services better. About the concierge service, we offer a excellent tour desk in which you can book a great variety of tours to close or exotic attractions around the hotel, next time you visit our hotel, please let us know and it will be a pleasure to assist you. We appreciate the opportunity to serve your group and value your business! Nicolas Aieta, Director of Sales & Marketing.