Thank you for taking the time to post your review on Trip Advisor. While we are pleased to hear that you enjoyed several aspects of your recent stay, we are deeply dismayed to learn of your experience at Il Terrazzo. If you would like to discuss this matter further, please call the resort at 480.941.8200 and ask to speak with the Il Terrazzo Manager. We can assure you that your experience is not representative of our AAA Five Diamond standards, nor does it reflect our commitment to excellence. We do hope you decide to return in the future so that we may provide you with the exceptional, luxury resort experience for which we are known.