Hi WowPh! Thanks for taking the time to write your review. We are indeed proud of the Hot pouch or NIlaib Massage- our signature massage which combines a heat and herbal treatment and massage in one. Thank you too for letting us know about your concern that you only had 50 mins of massage.We do have a system for tracking staff who gave the massage, and if you don't mind giving your name, we can investigate this further so as to make corrective measures. You can email me directly at email@example.com. We hope that you would visit us again and try our NIlaib massage. Once again, thank you for visiting Nurture and we look forward to welcoming you back!