Dear eddyMONTANA, Thank you very much for your review and recent stay at Taal Vista Hotel. Your feedback is extremely valuable to us, as we strive to constantly improve the quality of our services. I would like to personally apologize for the series of unfortunate incidences that you experienced during your visit. Rest assure that all these were highlighted and addressed to the departments concerned. Please allow us to serve you again. Please contact me directly for your next visit and I will personally ensure that you are accorded the true Taal Vista Hotel experience. Once again, thank you and we look forward to welcoming you back at the hotel. Kind Regards, Rorie Ylagan Hotel Manager