Dear Guest, It is very rewarding to receive your kind words; it is a proof that we are definitely achieving our main goal which is our guest’s top satisfaction. We all feel very glad to learn that we got to make of your stay an unforgettable time, putting our special touches in every service we provided just as you deserved. Knowing that now ahead we can count on your preference fills us of joy and empowerment to keep doing great things. I will personally congratulate Jean, he deserves to be recognize for a well done job, I will also let him know how satisfy you felt with his services and treatment. We cannot wait to receive you in a near future and make of your vacations the best one you have ever had. Kind regards. Christelle Luchini Hotel Manager