Interior - Picture of Iberostar Selection Bávaro Suites, Dominican Republic
Photo: Interior
From Review : HORRIBLE STAY- dont deserve the one star of Iberostar Selection Bávaro Suites
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Other Recent Reviews
+22
Where to begin. Lets just say there are so many reviews of the same as you read here on TripAdvisor and Bavaro's normal response is "no one else reported being sick". Well READ THE REVIEWS. Look how many of us were sick at this place. Here is my review: On 8/7/16 My family of 4…
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Date of stay: August 2016
Response from QualityManagerDR, Quality Manager at Iberostar Selection Bávaro Suites
Responded 1 Sept 2016
Dear Guest, All the reviews received from our guests, are important to us. We regret that you have had to choose this platform to communicate us your disappointments with our services. Your case has been investigated with the Hotel Management. We were informed that the refund of your stay has been carried out and if you have not received it yet, is because when the transfer is between different banks, it takes several days to arrive. Sincerely, we are really sorry that you leave the property without allowing us to find the correct measures with your situation. In IBEROSTAR we are known for providing experiences completely different to what you mentioned and it is a pity to know you leaved with those thoughts, which are so far from the reality. In regard to the stomach problems, we have to say that in our establishment we comply with very strict quality control, also, we are audited by an external company that makes us frequent evaluations and the results of those, are always positive. The only thing that remains for us to say is that we are sorry that you have not been able to enjoy the true experience that we are accustomed to provide. We remain at your disposal for any concerns you may have. Best Regards, Quality Manager Online IBEROSTAR Dominican Republic
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