Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, although we sincerely regret your disappointment with your stay with us we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please accept our apologies for the maintenance and housekeeping situations you encountered in your room with the fan, the Minibar, the pillows and the lights, . I can assure you that it was never our intention make you felt uncomfortable, we are very sorry of not having achieved your satisfaction, our personnel is trained to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case. We can assure you that we will be giving the matters the proper attention and corrective measures are going to be taken in order to avoid these situations from reoccurring. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our resort. In another hand we are glad that your daughter has enjoyed our Barcy Club, allow me to inform you that for us our small visitors are the most important and the care of them, in addition, the satisfaction of their needs of care and well-being, in order to ensure the development of their maximum potentialities in affectionate, respectful and safe environments. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.