Dear Jennie A, It is quiet comforting to learn about the wonderful experience you had here at Punta Cana Princess and that you had an excellence vacation while under our care. We are truly honored by your compliments about our hotel, beach and our staff. On the other hand, we deeply regret that you couldn’t enjoy to the fullest and we hope you understand that it was never our intention to disappoint you in anyway. It gives us great pleasure to once again thank you for describing the time you spent here and we hope to expect you for a future visit at Punta Cana Princess. Sincerely, Julio Paulino Operation Manager Punta Cana Princess All Suites Resort and Spa