Balcony - Picture of Iberostar Punta Cana, Dominican Republic
Photo: Balcony
From Review : A mixed bag of good and not so great of Iberostar Punta Cana
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Other Recent Reviews
+7
The good: The grounds were gorgeous and well maintained. You could tell that this resort has been there a while and they have been working on upgrades, repairs and, features. The staff was nice and accommodating however, occasionally there was language barrier issues and an…
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Date of stay: September 2016
Response from QualityManagerDR, Quality Manager at Iberostar Punta Cana
Responded 12 Oct 2016
Dear Guest, Thank you for choosing IBEROSTAR Punta Cana as your vacations destination. For us, it is really important this kind of reviews in which we can know the positive and negative of our place. So, we truly appreciate your words. First of all, we enjoy reading that overall you had a great stay thanks to the service received and the beauty of our establishment. It is nice knowing that, because we intend to offer the best to every single guest. On the other hand, we are sorry for not being able to fulfill your expectations with all the facilities at our place. Please apology for the inconvenience the renovations have caused, all this is for a better future. Also, for the language barrier, most of our staff try hardly to communicate with guests. Be sure that all your concerns are going to be shared with management, to apply the corrective measures needed. Before ending this answer, we will like to invite you to give us another chance in the future to host under better circumstances. Best Regards, Quality Manager IBEROSTAR Dominican Republic
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