Sunset is a must-see! - Picture of The Waterfront Beach Resort, a Hilton Hotel, Huntington Beach
Photo: Sunset is a must-see!
From Review : Pool is CLOSED and construction is extensive! Call the resort BEFORE BOOKING to check progress. of The Waterfront Beach Resort, a Hilton Hotel
+4
I hate to give this hotel a 1-star review, but unfortunately, the reason we booked this resort was because of the pool, waterslides, and outdoor amenities, which were completely unavailable. I'm hoping to steer other families away who might expect this resort to look like the…
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Date of stay: March 2018
Response from Scott O, Public Relations Manager at The Waterfront Beach Resort, a Hilton Hotel
Responded 31 Mar 2018
Dear Mackenzie C, Thank you for your review. We're very sorry your stay did not meet your expectations. We knew we were in for it when the builders informed us of their delays (yet to be explained to us in any way that makes sense) and the impact it would have over Spring Break. It is more than a miracle that our staff simply braced for what was to come instead of heading for the exits. We know you don't want to hear this, but we cannot be more sympathetic and apologetic for matters beyond our control. As for information sharing with 3rd party websites like Orbitz and the like, they do not like communicating with us because the rates (and information) on the Hilton website is more accurate and we have the lowest rates posted there, not with them. Always go to Hilton's website (or any brand website) before or after looking at a non-branded site. From canellation policies to rates, you'll thank us later for sharing that tid bit. Again, we're very sorry and we own it. We do not like disappointing our customers and we're doing all we can to correct the situation as quickly as possible. Sincerely, Scott O'Hanlon Director of Marketing The Waterfront Beach Resort, a Hilton Hotel
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