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Needs painting? - Picture of Casa Marina Key West, Curio Collection by Hilton

Photo: Needs painting?

From Review : Best of Days, Worst of Days of Casa Marina Key West, Curio Collection by Hilton
Needs painting?
Disappointments Galore-Must Read
MY EXPERIENCE HERE LEFT ME IN TEARS
Joli plage mais service insuffisant
Tiny (non-luxurious) bathroom
Not up to par....
Chesley F wrote a review Apr 2017
Union, Maine7 contributions6 helpful votes
2.0 of 5 bubbles
Ok first the good part...the ocean was where they said it would be, the sun was hot...Jenn the Concierge was wonderful and Josh and fellow beach crew were A+ : Now the bad..we didn't get the room we paid $600 a night for. It was motel 6 quality. Run down (see pics) tiny, tiny
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Date of stay: April 2017
Response from Luke B, Manager at Casa Marina Key West, Curio Collection by Hilton
Responded 28 Apr 2017
Dear Chesley F, Thank you for leaving a review of your recent stay at Casa Marina. We appreciate your feedback, but I'm very disappointed that your time with us did not live up to the standard we expect of ourselves. We are always aiming for exceptional service at every opportunity, and I regret that you did not feel we lived up to that goal. Your comments about our property will undoubtedly help us improve, and I know we can truly exceed your expectations with another opportunity. I hope you'll still consider our resort the next time you visit Key West. Kind regards, -Luke
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