Dear Chesley F, Thank you for leaving a review of your recent stay at Casa Marina. We appreciate your feedback, but I'm very disappointed that your time with us did not live up to the standard we expect of ourselves. We are always aiming for exceptional service at every opportunity, and I regret that you did not feel we lived up to that goal. Your comments about our property will undoubtedly help us improve, and I know we can truly exceed your expectations with another opportunity. I hope you'll still consider our resort the next time you visit Key West. Kind regards, -Luke