carpet unraveling - Picture of Homewood Suites By Hilton Miami-airport/blue Lagoon
Photo: carpet unraveling
From Review : Nasty, old and non apologetic cause you are getting nothing back. Also DO NOT BE Fooled by a NICE LOBBY of Homewood Suites By Hilton Miami-airport/blue Lagoon
+12
I wish I could load pictures because his place looked like a crime scene. Chairs, pleather was almost fully rubbed off, rugs dirty and snagged and coming apart, stale smell. Stains on everything including tables, walls, doors, drapes. Kitchen area was greasy and crumbs…
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Date of stay: September 2021
Response from Rogelio Perez, Guest Services / Front Office at Homewood Suites By Hilton Miami-airport/blue Lagoon
Responded 15 Oct 2021
Dear diamund8, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rogelio Perez Accounting
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