Dear Michael N, we appreciate the time you have taken to review the Grand Beach Hotel and to inform us of your experience while our guest. We are truly pleased that you liked our facilities, especially the clean, spacious, and beautifully decorated 2-bedroom suite you stayed in. We would like to offer our apologies about the room service issue you experienced on one occasion. You may rest assured that this was an incident rather than the rule with room service at the hotel, as you got the chance to order again and enjoy a tasteful and warm meal that second time. We very much hope this has not affected your otherwise pleasant stay and that you will consider joining us again next time you travel to the area.