Dear K-Eight8, Thank you for your detailed feedback of your recent stay with us. As a growing resort, the feedback you provide us is extremely helpful, so we can continue to learn from each guest experience. We understand your frustrations as we continue to enhance the resort, and we thank you for your patience. Thank you so much for mentioning Maria, Shailesh, Shivana, Camillo, and Dwayne. They are truly wonderful. We love recognizing our employees for Being the Difference and going above and beyond for all of our guests. We hope we have the opportunity to welcome you back and earn your 100% satisfaction. Warmest Regards, Your Grove Team