Tami M, We'd like to extend our sincerest apologies for any timeshare related inconveniences that you confronted during your stay. Please rest assured knowing that it was not our intent to disrupt your vacation experience, as our main goal is to offer owners the opportunity to enhance their options as proprietors at our resort. For the convenience of valued owners such as yourself now and for years to come, your comments have been forwarded to the respective management teams to ensure more efficient methods of timeshare presentation and that guest satisfaction is maintained at all times. Thank you for taking the time to share feedback with us regarding your recent experience at your home resort. We look forward to better serving you in the future! Best Regards, Calvin P.