Hi BigDawgUGA , Thank you for your candid review and for staying with us. I'm sorry to learn you did not fully enjoy your overall experience with us. I apologize for any inconvenience you may have had during your stay. Your feedback will be shared with our management teams so we may work towards improving the areas that you have noted. Again, many thanks for your comments and our apologies for the shortfalls. Should your travels bring you back to the area, we would love nothing more than to welcome you back and deliver an experience you'll be sure to remember. Sincerely, Connie D Case Manager IHGService