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Beach - Picture of Hotel Riu Touareg, Boa Vista

Photo: Beach

From Review : Just not good enough..... of Hotel Riu Touareg
Just not good enough.....
Hotel Riu Touareg
Does not tick all the boxes of a 5 star resort
Seconda volta da dimenticare
Good & bad
Very tired, disgraceful pool
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Jimsim wrote a review Mar 2017
Wakefield, United Kingdom78 contributions35 helpful votes
So we've been to some pretty amazing All Inclusive hotels, having read the previous comments I had a sneaking suspicion I might be disappointed.... and I was. Very disappointed. The hotel is huge, too big. I say that because the sheer size of it leads to an impressive looking
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Date of stay: March 2017
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Touareg
Responded 28 Mar 2017
Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. In order to fulfill every guest expectations regarding food, our main buffet and specialty restaurants offer a great range of food options. We are sorry that we failed to live up to your expectations, on the other hand we are glad to know that you were satisfied with our Asian and Italian restaurant and we can assure you that we strive to improve our service daily in order to offer all our guests in house and future clients a pleasant stay. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We will share your comments and suggestions with the corresponding departments. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts. With our best wishes we remain, Hotel Riu Touareg Online Reputation Manager
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