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Window View - Picture of W Chicago - Lakeshore

Photo: Window View

From Review : The Service Makes This a 4.5 Star Hotel of W Chicago - Lakeshore
The Service Makes This a 4.5 Star Hotel
Lake Front Trail
W Chicago Lakeshore
Always a great stay at a W
Great location, great staff
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RakkmUp wrote a review Mar 2017
Boynton Beach, Florida140 contributions40 helpful votes
It was our first time to Chicago as well as to a W. overall it was a nice stay. Sonia V. (Guest Relations) knew this and even sent a gift of truffles and Smart Water to our room. Nice touch! We had several issues with the first room but they were resolved by the hotel right
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Date of stay: March 2017
Response from Sonia V, Manager at W Chicago - Lakeshore
Responded 22 Mar 2017
Hello RakkmUp. Thank you kindly for sharing your feedback on your recent stay with us at W Chicago Lakeshore. I sincerely apologize for the interruptions during your stay and although I am glad we were able to address and correct some of your concerns while you were here, I wish I could have apologized to you directly when we met during your departure. Thank you, Claudia and Benjamin for choosing to escape at W instead of your usual O'Hare destinations. Please keep my contact information and contact me know when your travels bring you back to W Chicago Lakeshore as I would like to oversee your next stay and extend a complimentary upgrade. Thank you again, your feedback helps us improve what we do every day! Cheers, Sonia Villagomez W Experience Manager
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