Pictures of Hilton Chicago - Chicago Photos
Chicago: Pictures
From Review : Gross-last guest must have “man-scaped” of Hilton Chicago
We just checked in and there is a ziplock worth of black pubic hairs all over the bathroom floor & shower?! We’re staying on the 13th floor and as HHonors Diamond members we have a sweet view of another building & fire escape stairway? No cushy chairs while your husband stands…
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Date of stay: April 2018
Response from Kathy H, Manager at Hilton Chicago
Responded 16 Apr 2018
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies for the difficulties you experienced with bathroom cleanliness, room location and slow check in. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them. We are regretful that you were disappointed with your stay and would like to have the opportunity to make it right. In this regard, may we request you to please contact our Housekeeping Managers at 312-922-4400 to discuss the issues noted further. We look forward to hearing from you. Sincerely, Kathy Heneghan Hotel Manager
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