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I was met by Eric at reception who understood his job very well. i then met Caitlin who was a stunningly confident, professional hotelier. From check in to room, to bar and onwards it was amazing. Stay there!
Date of stay: April 2016
Response from Mary P, Guest Relations Manager at Sheraton Grand Chicago
Responded 15 Apr 2016
Hello HighExpectationsGuy, Thank you for taking the time to share your experience with us! I'm glad to see we exceeded your expectations along with the service you received from our Front Office Manager, Caitlin. We look forward to your return. Best regards, Mary P. Executive Office
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