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Pool - Picture of Earl's Regency Hotel, Tennekumbura

Photo: Pool

From Review : Needs improvement of Earl's Regency Hotel
Needs improvement
Earl's Regency
Should be better
Hotel ground
Earls Regency
Hotel entrance and bar
Check In— / — / —
Check Out— / — / —
Guests 
Elie A wrote a review May 2016
Chicago, Illinois5 contributions2 helpful votes
The staff is not very welcoming and they do not make you feel special. The service is below average and we had to reiterate our request several times to get it done. The hotel is not even close to a 5 star and should be rated as 4 star only. I requested a cake for my wife to
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Date of stay: May 2016
Response from Nipuni S, Manager at Earl's Regency Hotel
Responded 6 Jun 2016
Dear Valued Guest, Many thanks from Earl's Regency for selecting us as your preferred holiday destination. We regret to see that the stay was not exceptional and we apologize on the shortfalls from our end. Thank you very much for paving us way for further improvement. Please accept our apologies on the concern with regard to the birthday cake; however please note that the request for the cake was not made in advance; thus the delay. However we regret again on the same. We warmly invite you to pay another visit to us soon and we are waiting to offer you superior services at all times. Yours Sincerely, Upul Gedarakumbura, General Manager, Earl's Regency, Kandy.
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