Dear Mastura H, Greetings from Hyatt Regency Yogyakarta! We are very much thrilled to learn your story during stay in our resort. We do hope that the good impression shall live forever and drive you come back again to the resort. However, we regret to note that the shortfalls had bothered your relaxing time in here. Surely we will look further to fix and improve particular area to give you better experience in your upcoming vacation. In the meantime, would you please recommend us to your family and friends whenever they have plan to come and visit Jogja? We definitely look forward to welcoming you back to the resort. Thank you. Regards, The Hyatt Regency Yogyakarta Management Team