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Window View - Picture of Planet Hollywood Resort & Casino, Las Vegas

Photo: Window View

From Review : Not worth it... of Planet Hollywood Resort & Casino
Not worth it...
Planet Hollywood Resort & Casino
King bed very comfortable
Location = Great! Rooms & Service = NEEDS work!
Poor customer service
View from 17th floor
Check In— / — / —
Check Out— / — / —
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Miss May wrote a review Mar 2017
Beijing, China1,897 contribution105 helpful votes
+2
Stayed at PH for the weekend and moved to another hotel 3 nights later. So yes, it's a nice and fun hotel, great location with a lot of young people who all came for special occasions but the service was SO BAD.... we waited 45 minutes in line to check in, no one thought about
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Date of stay: October 2016
Responded 31 Mar 2017
We appreciate you taking the time to share your recent experience at our property. Please accept our apology for the long wait you had at check-in. Also, knowing that you had issues with the room once you did get into it is very saddening. We never want to our guests to leave feeling unsatisfied which happen to you when you left early. Your comments will be shared with our management staff to make sure we can learn from the issues you faced. We hope that you will give us another opportunity to serve you.
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