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Window View - Picture of MGM Grand, Las Vegas

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From Review : Not what it used to be of MGM Grand
Not what it used to be
Glorious .
Great conference rooms!
Loving the summer time at MGM lazy river....
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Kinmack wrote a review Aug 2016
Yukon, Oklahoma96 contributions20 helpful votes
I've stayed here at least 60 times in the last 30 years. They now add resort fee $30/ day, they add $18/day parking, rooms won't cool down, Rainforest Cafe left a year ago, lion exhibit gone, less big name concerts, the place is just slowly becoming less desirable ... there's
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Date of stay: August 2016
Response from MGM_Resorts, Guest Relations Specialist at MGM Grand
Responded 4 Aug 2016
Dear Kinmack, We greatly appreciate the feedback from your recent experience at our resort. We sincerely apologize we have fallen short of your expectations and left you disappointed with your visit. We will be sure to share this feedback with our management teams as we continue to improve our resort. We hope you have a pleasant day. Sincerely, Jessica R. Guest Relations Specialist MGM Grand Hotel & Casino MGM Resorts International guestexperience@lv.mgmgrand.com
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