Dear Kristie2001: The circumstances you described here are truly discouraging. Please afford us the chance to apologize for the housekeeping shortfalls you experienced in your assigned guestroom, as well as for the cleanliness issues found in the Arcade area. We further regret if any members of our staff performed unwelcomely. Rest assured we will work diligently to remedy the shortcomings mentioned in your review and commit ourselves to a better resort experience going forward. We sincerely hope to be given the chance to improve your impression of Excalibur in the future. Sincerely, Maxie M. Guest Relations Specialist Excalibur Hotel & Casino MGM Resorts International guestrelations@excalibur.com