Pictures of Grand Sierra Resort and Casino - Reno Photos
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From Review : Layover of Grand Sierra Resort and Casino
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I stayed in Room 1747 on the 15th of April 2018. The room was nice but had some issues. The end table light on the right side of the bed didn’t work, light in shower didn’t work. There was no plastic bag for dirty clothes and there was some sort of white residue on the wall next…
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Date of stay: April 2018
Response from GSRCustomerCare, Manager at Grand Sierra Resort and Casino
Responded 18 Apr 2018
Dear Layover: Thank you for taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino in regards to the condition of your guest room, as what you described certainly is not indicative of the level of service we strive to provide for our guests. We realize this impacted your experience and we would like to sincerely apologize. We hope that we can earn your business back in the future. Thank you, Hotel Management
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