Thank you for writing such a detailed review. I am sorry you had mixed emotions during your stay but I am glad that our team was able to make it for it when you voiced your disappointment. Regarding your arrival, our talent team is usually very attentive and detailed upon arrival and I must apologize if you did not receive the seamless welcome we strive to provide to our guests. I’m really happy that overall you were really pleased with your W Hoboken experience. Hopefully next time you stay with us, we’ll be able to WOW you from start to finish!