Dear Frank M, thank you for your review! We know how hard it is to be away from home and I was pleased to read that overall you found your stay comfortable and good value. I'm sorry to hear of your internet problems - I have had the speed increased recently and hoped that would solve any outstanding issues. I'd like to learn more about your problems specifically, so please email me at michelle.fones@ihg.com when you have the time. Thanks again. Michelle Fones, General Manager