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Pool - Picture of Sunscape Akumal Beach Resort & Spa

Photo: Pool

From Review : Has potential, but would not recommend of Sunscape Akumal Beach Resort & Spa
Has potential, but would not recommend
Has potential, but would not recommend
Has potential, but would not recommend
Has potential, but would not recommend
Buenas vacaciones familiares
Buenas vacaciones familiares
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
MFBixler wrote a review Dec 2019
Silver Spring, Maryland10 contributions10 helpful votes
I am currently staying here and am on night 3 of a 5 night stay. We are staying in the Sunclub section. Pros: *The beach is gorgeous! *The views are very nice. *The rooms are nice. *They have a very large section for families that is far from the rest of the sections. There
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Date of stay: December 2019
Response from eConciergeSuarm, eConcierge/Social Media Coordinator at Sunscape Akumal Beach Resort & Spa
Responded 27 Jan 2020
Dear MFBixler, Thank you for your recent stay with us, we greatly appreciate the time you took to write a review. We are glad to read that you enjoyed our beach and surroundings, room facilities, and Spa services. On the other side, we would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service. We are sorry that you were not pleased with your overall experience, we understand that each guest has different likes and preferences, rest assured that our staff works very hard to pleased all of our guest to make them have the vacation experience they expect. We can only hope for a second opportunity to hosting you again and with our personalized assistance we will be able to change your impressions. Best regards, Karla Ortiz Social Media Coordinator
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