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Landscape - Picture of Grand Sirenis Riviera Maya Resort, Akumal

Photo: Landscape

From Review : Faultless of Grand Sirenis Riviera Maya Resort
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Other Recent Reviews

awesome chef!
August 2022
AngharadK96 wrote a review Aug 2019
Port Talbot, United Kingdom64 contributions33 helpful votes
Myself and my fiancé stayed at the Grand Sirenis for 2 weeks in March/ April of this year. I honestly could not fault the hotel. The room was great, food and drink were excellent, the pools were clean and well looked after and the staff were a credit to the hotel. There was a
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Date of stay: March 2019
Response from GrandSirenisRM, Assistant Manager at Grand Sirenis Riviera Maya Resort
Responded 13 Aug 2019
Dear ask1996, First of all, receive this cordial greeting from the entire Grand Sirenis Team. thank you for your wonderful review of your recent experiences at the Grand Sirenis Riviera Maya. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. We really appreciate that you took time of your day to make us this review. For us, it is so value the importance that our guests put in the reviews; means you are committed in the same way that we are, pursuing the same objective: the satisfaction from our guests. It has been of my pleasure to read your review. You have given a complete and punctual mention of every aspect of the hotel. Thank you very much for share your opinion about the hotel to other readers so they can know about the resort. I am very grateful to have guests like you and have the intention to support the hotel for others who are interested in visiting us and recommend to the hotel through your experience. All the employees must to follow the highest quality standards in service and we are very glad to read that some of our partners are doing very well their job. Of course, we are going to send your good comments to Fabiola, Santos, Marcelino and Areli. Finally, allow me to reiterate our eternal gratitude for the time dedicated to this review and for the time you will spend reading the feedback. It will be a pleasure to welcome you back at Grand Sirenis Riviera Maya or any Sirenis resort. Finally, let me give the thanks again for your amazing review and we hope to see you again very soon. Kind Regards, Mónica Garcia Assistant Manager
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