Hello James, Please accept our apologies for the disappointment in your recent visit. We are saddened to hear that our usual high standards were not maintained during your visit. We have highlighted your feedback with our head chef and will take this into account in the future. However, we do hope you will choose to visit us again in the near future. In the meantime, if you have any additional feedback please do not hesitate to contact me at kingfisher@jwlees.co.uk Kind Regards, Dave Unsworth