Hi, We are glad that you thoroughly enjoyed your meal at The Birdcage Hotel. We are extremely sorry that you experienced such terrible service from one of our staff members. Most of our staff in our bistro are young school students learning, giving them a go and teaching them good work ethics. We have dealt with this above matter and would have greatly appreciated if you had of spoken to us on the night so as to of rectified your unpleasant ordeal immediately. Thank you for choosing us to eat with.