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What a welcome ! - Picture of Tranquil Park, Maleny

Photo: What a welcome !

From Review : The worst place we have ever stayed of Tranquil Park
What a welcome !
Relaxing and peaceful getaway!
Relaxing and peaceful getaway!
Relaxing and peaceful getaway!
Relaxing and peaceful getaway!
Relaxing and peaceful getaway!
Julie J wrote a review Oct 2021
5 contributions14 helpful votes
1.0 of 5 bubbles
We drove down to our room after check in and the driveway was steep, narrow and dangerous. We pulled into our spot with great difficulty and the car port posts were bent as if someone had previously driven into them. To exit the carparking space you have to reverse multiple
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Date of stay: September 2021
Response from Brodie Kendall, General Manager at Tranquil Park
Responded 14 Oct 2021
We are truly sorry that you couldn't enjoy your stay and found everything so difficult. Our biggest failing is that we did not make you feel welcome or safe enough to come and talk to us so that we had the opportunity to make things right at the time. We would still love you to ring so we can try to work things out. Tranquil is an older hotel with beautiful views over the Glasshouse mountains. The access is bitumen but steep to some rooms. We are renovating and have two builders here full time and the items brought to our attention will be moved up the list. We encourage guests to ring and book as the rooms are all different and we will be very open about the stage of renovations. We are aiming for rustic simplicity and a warm welcome with great service. We want everyone to have the opportunity to enjoy the beautiful views and an affordable Maleny stay.
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