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From Review : Bizarre Housekeeping Ritual of Hilton Garden Inn Dayton Beavercreek
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Bizarre Housekeeping Ritual
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Napunani wrote a review Aug 2016
San Antonio, Texas3,699 contributions458 helpful votes
Very nice, clean hotel. Super firm mattress! Excellent location that permits you to walk to numerous restaurants, the Beavercreek Mall, SAM's CLUB, and WALMART plus many more retailers. My room faced the across-the-street hospital, so due to emergency vehicles, it was noisy.
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Date of stay: July 2016
Response from amanda_5864, Front Office Manager at Hilton Garden Inn Dayton Beavercreek
Responded 19 Aug 2016
Good Afternoon! On behalf of the entire team here at the Hilton Garden Inn Dayton-Beavercreek, I wanted to thank you for making us your choice as your home away from home. I wanted to personally apologize that we fell short during your stay and that your requests were not fulfilled when you initially asked one of our team members. We strive every day to deliver exceptional service within every department to every guest and again, we are truly sorry that we did not exceed your expectations. I am delighted to hear that we were able to resolve the issue when it was brought to the attention of one of our managers although it should have been taken care of when you first mentioned it to us. We have addressed the issue with our team members to ensure we are exceeding our future guest's expectations.We hope this does not deter you from making us your choice in the future and hope that you will give us another chance to wow you with the level of service that Hilton is known for. We looking forward to welcoming you back to our property. Warmest Regards, Amanda W. Guest Services Manager
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