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Peeling wallpaper. Stained Lamp - Picture of The Hog's Back Hotel & Spa Farnham

Photo: Peeling wallpaper. Stained Lamp

From Review : Avoid, Avoid, Avoid!! of The Hog's Back Hotel & Spa Farnham
Peeling wallpaper. Stained Lamp
Avoid, Avoid, Avoid!!
Broken window on ground floor room
GemmaY79 wrote a review Oct 2021
Farnborough, United Kingdom97 contributions89 helpful votes
+4
1.0 of 5 bubbles
Firstly I'd like to addressed the reviews that mention the car park 'scam' - there isn't a scam, there are plenty of LARGE signs and notices to explain what you need to do and also plenty of touchscreens to enter your vehicle details. I'm not sure how anyone would not notice
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Date of stay: October 2021
Response from Tim Hall, General Manager at The Hog's Back Hotel & Spa Farnham
Responded 16 Oct 2021
Dear Gemma79, Thank you for submitting a review on Trip Advisor following your recent stay at The Hogs Back Hotel whilst attending an event being held at the hotel. Firstly may I thank you for brining to the attention of others who may be considering staying with us, from a guests perspective, that the parking permit system in operation in our car park is not a 'scam' as others have tried to suggest and that, providing you follow the simple procedure of registering your vehicle on arrival, car parking is free for the duration of your stay. With regard to the other concerns you have expressed please be aware that we are in the final stages of completing a complete bedroom refurbishment within the hotel which was unfortunately delayed during the various lockdowns over the past 18 months but is thankfully now back in progress once again and we hope to have all rooms completed by the end of this year of which room 116 is one. Please accept my apologies for the apparent maintenance an housekeeping issues you have highlighted which I can assure you have now all been attended to apart from the redecoration of the room and replacement of the furniture which, as already mentioned will be completed in the coming weeks as part of the refurbishment programme currently underway. Please be assured that we do take all forms of constructive feedback very seriously indeed and I thank you once again for brining these matters to my attention. We look forward to hopefully being of service to you again next year if the event you attended books with us again when you have my personal assurance you will be allocated a fully refurbished bedroom. Kind regards Tim
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