To make a very long story short, the hotel had overbooked and as the reservations office is only open from 9-5 on weekdays, we could not get any answers as we were staying 3 weekend nights. We were a group of 10. The 2 married couples were assigned a cottage usually used for long lettings. For 3 nights we had...
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I would like to thank you for taking the time to pass on your comments to me. I take guest feedback very seriously and am most concerned to learn that you were disappointed with some aspects of your stay.
I would therefore like to offer my sincere apologies to you. I have also taken this up with my reservations department,...
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