I apologize someone had parked in your designated spot. We prefer not to tow someone, but we will have cars removed after the warning notice is posted on the windshield, and the car remains in that spot. If you could contact me directly at 215-794-4004 I would like to discuss your interaction with our Front Desk staff. Your experience is a opportunity for training of a staff member that I want to be sure we provide. Thank you for your feedback, and we hope to welcome you again. Steve Dugan General Manager