Laura C, Thank you for taking the time and providing feedback regarding your recent stay. Please accept my sincerest apologies for the difficulties you encountered with our establishment. Please be assured that this is not a characteristic of the high level of quality, service and hospitality we strive to maintain at the Joseph Ambler Inn. I have spoken directly with all parties involved and I assure you that your concerns were addressed. I do hope that you will consider returning to us in the future as you are very important to us.