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Balcony - Picture of Holiday Inn Express & Suites Pigeon Forge - Sevierville

Photo: Balcony

From Review : Average of Holiday Inn Express & Suites Pigeon Forge - Sevierville
Average
Average
Unorganized staff-  dirty room
Unorganized staff-  dirty room
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TravelinTodd wrote a review Dec 2019
Cicero, Indiana1,394 contribution127 helpful votes
The property is nice and well kept. Check in was quick and efficient. The front desk staff was professional, friendly and informative. The room was clean. However, I despise multi-user soap, shampoo, conditioners in hotels. Even though it was a good brand, I believe it’s a
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Date of stay: December 2019
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville
Responded 19 Dec 2019
Hi TravelinTodd, Thank you for choosing us and for sharing your wonderful review! I am thrilled that you're delighted with the service provided by our staff and that you had a pleasant check-in. It's also nice to know that you found the cleanliness was up to standards and the breakfast options to your liking. I am sorry though we missed the mark with the multi-user bath products. No worries, your comments have been forwarded with the hotel management as a reference for the necessary improvements. We hope to welcome you back soon! Many thanks, Jonathan A Case Manager IHGService
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