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Pictures of Country Inn & Cottages - Fredericksburg Photos

Fredericksburg: Pictures

From Review : An outstanding place to stay, with one unusual hickup. of Country Inn & Cottages
352
An outstanding place to stay, with one unusual hickup.
The back forty
Awesome get away
Living room, complete with fireplace, cowhide rug, and furniture made of longhorns and hide
Front Door (inside view)
Beautiful axis deer!
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It's just me wrote a review May 2019
14 contributions1 helpful vote
+6
We were hoping to find a place convenient to Fredericksburg, but without the hustle and bustle of Main Street, where we could spend part of our visit on a porch just sitting and thinking about all the good things there are in life and nature. We found exactly that at the Country
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Date of stay: May 2019
Response from Jennett K, Guest Relations Manager at Country Inn & Cottages
Responded 27 May 2019
Thank you Sir for your Kind review. As I responded to you earlier, we are so Happy that you were able to experience the true pleasures one finds while staying at the cottages. You were correct in your statement that the Wildlife and Night Sky Views are amazing with a special WOW factor. Again I apologize for the unusual and out of the normal problems you encountered. I did spend several hours reviewing messages and viewing surveillance tapes. The Front Desk personnel that you spoke with when you checked in responded with "I'm sorry, I was not the person you spoke with but will have the Linens delivered as soon as possible." I personally delivered the bedding to your cottage as soon as I was able to get away from office. I apologized again to the nice Lady at your cabin. Unfortunately I was unable to discover any correspondence where you requested the extra linens in advance of your arrival, but thankfully we were able to rectify the issue. Concerning the maintenance issues, the maintenance man tightened the seat cover while he was there and we purchased and installed a new seat the next day. He did inform me that he was able to reattach the slat that had come loose, we did have to order a special part for the ceiling fan and that was unfortunate. The issue with the TV was merely the slide of a button on the controller and as I understood it, was not like the familiar controller that you have at home. It truly would make life simpler if all things were universally the same. Change can be a bit bothersome. As for the maid service, we are one of a very few B & Bs in Fredericksburg that does light cleaning ( linens and trash) on a daily basis, unless requested , then there is an additional fee for daily service. As for the dust and glass under the sofa, this was an isolated incident which was misfortunate. And as I informed you in a previous response, the issues you encountered were indeed rare and unfortunate, all of which have been dealt with and corrected. Again you have our sincere apologies for the issues that you encountered. Thankfully they were not so unsurmountable that they distracted from your enjoyable experience. I hope that upon your next trip you will choose to stay with us again and allow our staff to turn the 4Stars to 5Stars. If you have any questions please contact us at (830)-997-2185 and I will personally be more than happy to assist you. Sincerely: Jennett Guest Services Mgr
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