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We spent one week all inclusive at this hotel. We received good customer service from all members of staff. The food was good but a little unorganised, walking from one side of the restaurant to the other. The room we were allocated was on the 3rd floor with a pool view as…
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Date of stay: September 2015
Response from Katia_4RHotels, Customer service at 4R Gran Regina
Responded 10 Sept 2015
Dear k3mpy, We would like to express our thankfulness for taking the time to leave your comments of your stay with us. We are extremely delighted to receive such a positive feedback. It is a pleasure to read that our staff were very polite and have made you feel welcome. I will ensure that your lovely comments are communicated to the whole team. We appreciate that you had a good holiday with us and that we were able to fulfil all your expectations. Many thanks for sharing this valuable feedback with us and we look forward to providing you with a fantastic experience on your next visit. Kind regards, Katya, Customer service, 4R Regina Gran Hotel.
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