Dear Dave, Thank you for choosing our sea-front establishment for your holiday and for taking the time to share your valuable impressions. Firstly, we are surprised to read your impressions regarding our excellent gastronomy service, our chefs deliver an array of tasty hot and cold international, national and traditional local dishes. Furthermore, our catering team are passionate about making sure our guests eat to the highest standards by using high-quality, responsibly-sourced ingredients. Moreover, as our hotel is very popular, we receive high volumes of guests. We make sure our clients are making the most of their holiday and our services. However, in the case of a discrepancy, please do not hesitate to inform a member of staff and they will happily assist you with any issues you may have. Additionally, we are well-known for our fun-packed entertainment program. Guests can watch our varied live shows, attend the minidisco, play children’s games and enjoy our family entertainment performances. However, we understand your point of view and we will look into your area of concern. Lastly, we would like you to know that we value your opinions and we will be taking your comments on board as we understand, we can only improve our services by listening to our guests. We hope to have the pleasure to serve you in one of our Iberostar hotels worldwide. Kind regards, Quality Manager, Iberostar Club Cala Barca