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Saw a huge rat in the restaurant. Told the staff who weren't bothered. It's as though they already knew about it. Am also in room 418, no sun at all on the balcony. However the entertainment staff are fantastic. So would give these a 4*
Date of stay: September 2019
Response from Elizabeth F, Guest Relations Manager at Sol Palmanova by Melia - All Inclusive
Responded 25 Sept 2019
Dear guest, thank you for your comments and pleased be assured that all matters of hygiene are taken most seriously.
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